User Test Planning and Facilitation - Survey Design/Writing
For the year of September 2017 to August 2018, I joined Americorps (like the Peacecorps but whose programs are located in the United States) for a CTEP (Community and Technology Empowerment Program) initiative headquartered in St. Paul.
But the best highlight of the year by far was my being able to lead a team of fellow CTEP members in gathering feedback for newly designed and deployed Northstar Assessment Learning Testing Interfaces.
Above is a screenshot of what the old Northstar Assessment test interfaces looked like in Fall 2017.
- They had outdated graphics/buttons/user interactions,
- Were made with Flash, which isn’t always reliable for all testing locations,
- And aren’t responsive and can only be used on desktop
Our questions in our testing sessions included:
Does the information in the test interface match what’s being taught in the computer class you’re taking?
Are you able follow the interface’s instructions when using keyboard keys?
Are you experiencing any bugs while using the Interface?
Below is an example of one of the test interfaces our users gave us feedback on. This screen asks users to fill out a shipping form for an online order.
The design of the form reset button was located too close to the form submission fields and users were confused when clicking on the Reset button when they wanted to Submit their address.
We made the suggestion to move the Reset and Submit buttons around to prioritize the Submit button under the form fields and move the Reset button off to the side as an option for the user.
A snapshot of the new Northstar Assessment Interface features:
1. An improved textual and visual hierarchy – the text and headings are sized and placed more effectively than the previous interface
2. New buttons on the top right of the interface allows users to repeat the question audio and the hamburger menu lists questions the user has answered or has yet to answer
3. The area below the interface has new features: a higher contrast progress bar, an "I Don’t Know" button which skips over a question and new Closed Caption, Mute and Fullscreen buttons
"We’re very excited about your project and testing. We’ve been looking forward to updating the modules for a long time!"
- Feedback from nonprofits in August 2018 (during our Americorps Year-End Presentation)